MCI, the parent company of The Sydney Call Centre Inc., took the uncertainty of 2020 and turned it into opportunity by transforming office jobs into work-at-home positions in the company across North America. The Sydney Call Centre’s employees continued success during the pandemic has encouraged MCI to make the strategic investment to expand operations to all of the Nova Scotia province.

HR Technology: Upstryve Launches First Tutoring Marketplace for Trade Professionals

With the growth of public and private sector programs and new business won by MCI, the company expanded its at-home model. With the immense talent and hardworking team assembled in the Sydney, Nova Scotia site, it was a natural evolution to expand operations. 2020 brought unprecedented changes in the workplace environment due to the Coronavirus (COVID-19). After initially suffering material setbacks in the workforce due to lock downs, MCI nimbly and effectively scaled up a once-modest work-from-home team to unprecedented scale.

As an organization, since 2017, MCI grew by a factor of ten times the last few years via organic and inorganic growth and MCI is bringing on thousands of new jobs with the entirety of North America as the hiring pool. This is a game changer for MCI’s highly diverse client base that sometimes needs very specific experience in required hiring profiles. Even in the face of a global pandemic, the fundamentals for MCI’s tech-enabled BPO services are very strong.

HR Technology: TecHRSeries Interview With Mike Hicks, CMO At Beezy

MCI Chief Executive Officer Anthony Marlowe released the following statement:

“The incredible success of The Sydney Call Centre, and the business-friendly environment in Nova Scotia made this an easy decision to expand operations to the entirety of the Nova Scotia Province. Despite initial spikes in 2020 employee attrition due to the onset of emergency procedures/COVID-19, our team in Sydney has expertly executed the scaled-up work-from-home model. Like it has in the United States, our highly scalable model will continue to please employees and clients alike across all of Nova Scotia.”

The Sydney Call Centre now employs almost 650 people between the Sydney site and Sydney work-from-home and another 100 remote employees across Sydney, Nova Scotia. MCI is seeking to hire an additional 350 Nova Scotian employees in 2021. “We feel now there is a lot of call center talent yet to be tapped, especially in Mainland Halifax, and the peninsula. MCI has a particular interest in applicants from the Port Hawkesbury area due to the deep talent pool of representatives and the long-standing history of premium call center work,” Marlowe said.